Effective Date: 1st August 2024.
Overview
At Posturecorrector.ai, we strive to provide the best experience with our posture correction app. If you are not completely satisfied with your purchase, we offer a clear and fair refund policy in compliance with UK legislation. Please read this policy carefully to understand your rights and our procedures.
Refund Eligibility
- Subscription-Based Downloadable App:
- 14-Day Cooling-Off Period: Under UK Consumer Contracts Regulations, you have the right to cancel your subscription within 14 days of purchase for a full refund. This applies only if you have not started downloading or streaming the content.
- Post-Download: If you have downloaded or started using the app, refunds will only be granted under exceptional circumstances, such as if the app is defective or not as described.
- Exceptional Circumstances:
- If the app is found to be faulty or not as described, you may be eligible for a refund or a replacement at any time during the subscription period.
Non-Refundable Situations
- Change of Mind: Once you have started downloading or streaming the app, refunds are generally not available if you simply change your mind.
- Usage: Refunds are not provided for dissatisfaction due to incorrect usage or misunderstanding of the app’s functionalities.
Refund Process
- Initiating a Refund:
- Contact Customer Support: Email our support team at info@posturecorrector.ai with your order number, reason for the refund request, and any relevant details about the issue.
- Response Time: We aim to respond to all refund requests within 3-5 business days.
- Assessment:
- Eligibility Check: Our team will assess the request to ensure it meets our refund criteria.
- Resolution: If eligible, we will process the refund to your original payment method within 7 business days.
Additional Information
- Technical Support: Before requesting a refund, we encourage you to contact our technical support team to resolve any issues you may be experiencing with the app.
- Updates and Changes: We reserve the right to update this refund policy from time to time. Any changes will be posted on our website and will apply to purchases made after the effective date of the change.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at info@posturecorrector.ai.
By purchasing and using the PosturePerfect app, you agree to this refund policy.